Managed IT Services
Your entire IT department, for one flat monthly fee
Helpdesk, monitoring, patching, Microsoft 365, backups, vendors — we run all of it so your team stops fighting technology and gets back to work. No break-fix invoices. No surprise bills. Ever.
What’s included
Everything a growing business needs from IT
Every managed plan covers the fundamentals below. Higher tiers add 24/7 coverage, priority SLAs, and AI workflow integration — see pricing for the full breakdown.
24/7 Monitoring
Agents on every server and workstation watch disk health, backups, security events, and performance around the clock. Most issues get fixed before anyone notices — a failing drive is a Tuesday-morning swap, not a Friday-night outage.
AI-Assisted Helpdesk
Tickets are triaged and enriched by AI the moment they arrive — categorized, prioritized, and matched against known fixes — then resolved by a real technician. That’s how our average resolution time dropped from 4.5 hours to 45 minutes.
Patching & Updates
Windows, browsers, firmware, and line-of-business applications patched on a tested schedule. Critical security updates are expedited; everything else lands in maintenance windows so it never interrupts your day.
Microsoft 365 & Cloud
Licensing, mailboxes, Teams, SharePoint, OneDrive, and Azure — configured properly, secured with sensible policies, and administered day to day. We also right-size licences; most new clients are paying for seats they don’t use.
Backup & Recovery
Servers, M365 data, and critical workstations backed up automatically — and, crucially, test-restored on a schedule. A backup you’ve never restored from is a hope, not a plan.
Vendor Management
Internet provider down? Printer contract renewal? Phone system acting up? One call to us — we manage your technology vendors, hold them to their SLAs, and translate the jargon.
Flat monthly pricing
Break-fix billing punishes you for having problems. We don’t.
With hourly IT, every incident is an invoice — so there’s no incentive for your provider to prevent problems. Our model is the opposite: you pay one flat monthly fee, so the fewer fires there are, the better it works for both of us. Prevention isn’t an upsell here; it’s the business model.
Plans start at $2,000/month for up to 20 users and scale predictably as you grow. Month-to-month after a three-month onboarding — we keep clients by performing, not by locking them in.
Compare Plans- Unlimited helpdesk — no per-ticket or per-hour charges, ever
- Dedicated account rep — one person who knows your business, not a queue
- Monthly reporting — tickets, uptime, patch status, and security posture in plain English
- Quarterly business reviews — on Growth and Enterprise plans, we plan your IT roadmap with you
- Response under 4 hours — for critical issues; most tickets are answered far faster
- Works with internal IT — we co-manage happily; your team keeps the keys
Who this is for
Built for Ontario businesses with 10–200 staff
We’re especially strong in manufacturing, distribution, and retail — environments where downtime stops production and orders — but we support any business that depends on its systems: professional services, construction, logistics, healthcare-adjacent, non-profits.
You have no IT staff
We become your IT department end-to-end: user support, infrastructure, security, vendors, and strategy. Your team gets a real helpdesk; you get one predictable line item.
You have one overloaded IT person
We take the 2 a.m. alerts, the patching, and the password resets so your internal person can focus on projects that actually move the business. Co-managed IT is some of our best work.
You’re outgrowing your current provider
If tickets sit for days, reports never arrive, and “AI” means an autoresponder, we’ll show you the difference in the first month. Switching is our problem to manage, not yours — we handle the handover.
See what flat-rate IT would cost your business
The free assessment takes under an hour of your time and comes back with a fixed monthly price — plus everything we found, whether you hire us or not.
Get Your Free IT Assessment