Custom AI Builds
Not “AI-powered” marketing. Working apps in production.
The market is drowning in tools with AI stickers on them. We build the other kind: custom applications with Claude at the core, solving one specific problem in your business, running reliably in production with logging, guardrails, and a human in the loop where it matters.
What we build
Three patterns, endless applications
Most high-ROI custom AI falls into one of these shapes. If your problem doesn’t, bring it anyway — the assessment will tell you honestly whether AI is the right tool or whether plain automation does the job cheaper.
Intelligent Ticket Triage
Incoming requests — support tickets, service calls, sales inquiries — read, categorized, prioritized, and routed by AI the moment they arrive, with relevant history and suggested fixes attached. It’s how our own helpdesk cut average resolution from 4.5 hours to 45 minutes, and we build the same capability into client service desks.
Document Processing
Invoices, pro forma invoices, POs, bills of lading, contracts — Claude reads them, extracts structured data, validates it against your systems, and routes exceptions to a person. In production today: our pro forma pipeline turns supplier PDFs into ERP-ready data in seconds, with every extraction logged for review.
Custom Internal Tools
The app your business needs but nobody sells: a quoting assistant trained on your pricing logic, a knowledge tool that actually knows your SOPs, an operations console that turns tribal knowledge into a system. Scoped small, shipped fast, and grown from real usage rather than a two-year spec.
How we build
Production discipline, applied to AI
Scope One Problem
We pick a single workflow with a measurable baseline and define what “working” means in numbers — minutes saved, error rate, turnaround time. If we can’t measure it, we don’t build it.
Build With Claude, Test on Real Data
AI handles the judgment work — reading, classifying, extracting, drafting. Deterministic code handles everything else. We test against your real historical documents and edge cases, not curated demos.
Ship With Guardrails
Every AI decision is logged. Confidence thresholds route uncertain cases to a person. Costs are tracked per run. And the system runs under monitoring, so quality drift gets caught by us — not by your customers.
Why businesses pick us over a dev shop
A development agency builds what the spec says and leaves. We’re an MSP: we run what we build, under the same monitoring and support as the rest of your IT. When the AI needs tuning in month six — and it will — the team that built it is already on retainer, already watching, and already accountable.
- Fixed-price builds — scoped after assessment; most land between $8,000 and $40,000
- Weeks, not quarters — first production version typically inside a month
- You own the outcome — documented, transferable, no lock-in by obscurity
- Honest “no” — if AI is the wrong tool for the job, we’ll say so and save you the money
Have a problem AI should be solving?
Describe it in the free assessment. We’ll tell you if it’s buildable, what it would cost, and what it would save — with numbers, not adjectives.
Get Your Free IT Assessment